Return & Replace

The following warranty is available to users who purchase Robofinity branded products. This warranty is not available to users of products purchased from non-authorized third parties.

Return

Within 7 calendar days from the date of receipt you can request Return Service if the product has non-human-caused failure or damage. After Return Service confirmation is sent from Robofinity, the user should return the complete product and packaging, including extra gifts.

Return Service will not be provided where:

×It is requested beyond 7 calendar days from the date of receipt.
×The product that has no quality problem tested by Quality department of Robofinity.
×The user does not send out the product within 7 calendar days after Return Service confirmation is sent from Robofinity.
×The user did not return the complete product and packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
×The legal proof of purchase or invoice is not provided or is reasonably believed to have been forged or tampered with.
×Product labels, serial numbers, etc. show signs of tampering or alteration.
×Failure or damage caused by not using and keeping the device according to the requirements of the User Manual.
×Failure or damage caused by the forced use of the device under abnormal usage conditions.
×Failure or damage caused by unauthorized disassembling, repairing or modification.
×Failure or damage caused by force majeure factors.
×Other Failure or damage caused by problems other than the product’s own design, manufacture and quality issues.

About return address instructions:

Return address first with customer service to confirm the return of goods, will be notified by e-mail return address to tell the consumer to return the goods.

Replace

Within 15 calendar days from the date of receipt you can request Replace Service if the product has non-human caused failure or damage. After Replace Service confirmation is sent from Robofinity, the user should send back the complete product and packaging for replacement.

Replace Service will not be provided where:
×It is requested beyond 15 calendar days from the date of receipt.
×The product that has no quality problem tested by Quality department of Robofinity.
×The user does not send out the product within 7 calendar days after Replace Service confirmation is sent from Robofinity.
×The user did not send back the complete product and packaging.
×The legal proof of purchase or invoice is not provided or is reasonably believed to have been forged or tampered with.
×Product labels, serial numbers, etc. show signs of tampering or alteration.
×Failure or damage caused by not using and keeping the device according to the requirements of the User Manual.
×Failure or damage caused by the forced use of the device under abnormal usage conditions.
×Failure or damage caused by unauthorized disassembling, repairing or modification.
×Failure or damage caused by force majeure factors.
×Other Failure or damage caused by problems other than the product’s own design, manufacture and quality issues.

Service instruction

1.The User needs to contact the customer service staff (via sales@carthermalnightvision.com) before obtaining the after-sales service. If it is confirmed that the product needs to be sent back for testing, please send out the product within 7 calendar days and inform the customer service of the relevant courier information. We will refuse to sign for the package if the user did not inform the customer service staff in advance.
2.The User needs to pay the shipping fee in advance, and this part of the cost is based on the principle of fault party paying.
3.The User is responsible for address errors, additional delivery fees, labor costs, and delivery lost.