Robofinity offers a 15-day return policy from delivery for US, Canada, Australia, Germany, UK, and Japan. Products must be new or gently used. For defective returns, Robofinity pays shipping; for non-defective, the customer pays. No restocking fee.

If defective (Robofinity's fault): free prepaid label (US/UK/DE/JP) or free pickup (Canada/Australia). If non-defective (customer's fault): you pay. For Canada and Australia, Robofinity arranges pickup and deducts the cost from your refund.

Robofinity provides a 1‑year limited warranty from the date of receipt for manufacturing defects. Free repair or replacement. Proof of purchase (order number) is sufficient.

Not covered: damage after 1 year, consumables, misuse, unauthorized disassembly, or force majeure events.

Contact Robofinity directly using the support contact provided in your order confirmation email. Provide your order number, reason, photos, and SN code. Do not return any item without prior approval.

After approval, Robofinity provides addresses for USA, UK, Germany, Japan. For Canada and Australia, they arrange pickup – do not ship yourself.

After final inspection by Robofinity, a full refund is issued within 5 business days to your original payment method. Partial refunds apply for missing parts or user damage.

No. Robofinity does not charge any restocking fees for returns or exchanges.

Yes. For defects, Robofinity covers shipping both ways. For customer preference (wrong configuration), you pay return shipping of the original item, and Robofinity ships the replacement free.

If lost after Robofinity's warehouse signs for it, they take responsibility. Use trackable shipping and consider insurance.

Purchases made through official Robofinity channels or authorized sellers. Unauthorized purchases are not covered.

Hong Kong law governs. Disputes are resolved via binding arbitration in Hong Kong under HKIAC rules.