Warranty & Repair

The following warranty is available to users who purchase Robofinity branded products. This warranty is not available to users of products purchased from non-authorized third parties.

Warranty period

ROBOFINITY TECHNOLOGY LIMITED (‘Robofinity’) assures the initial purchaser, there will be no materials and workmanship defects in Robofinity-branded products for 1 year from the date of receipt under normal use. Free repair is provided for non-human-caused failure or damage during the normal usage within the warranty period. (If you live in the European economic community (EEA), and you purchased Robofinity products in EEA, the warranty is 2 years from the purchase date.)

If a hardware defect arises and a valid claim is received within the warranty period, at its option, Robofinity will either (1) use new or refurbished spare parts to repair the product free of charge; (2) change a new or refurbished product. The replacement product or part assumes the remaining warranty of the original product or 60 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Robofinity’s property.

Non-warranty scope

1.Exceeding the warranty period of 1 year;
2.No warranty card; altering or forging the warranty card;
3.The device information does not match the warranty card;
4.Consumables and accessories;
5.Failure or damage caused by not using and keeping the device according to the requirements of the User Manual;
6.Failure or damage caused by the forced use of the device under abnormal usage conditions;
7.Failure or damage caused by unauthorized disassembling, repairing or modification;
8.Failure or damage caused by force majeure factors;
9.Other Failure or damage caused by problems other than the product’s own design, manufacture and quality issues.

Warranty instruction

1.The User needs to contact the customer service (via sales@carthermalnightvision.com) before obtaining the after-sales service. If it is confirmed that the product needs to be sent back for testing, please send out the product within 7 calendar days and inform the customer service of the relevant courier information. We will refuse to sign for the package if the user did not inform the customer service staff in advance.
2.Due to the possibility of user data loss during the repair process, please backup your data before sending back the product.
3.Robofinity will detect the problem and determine the liability after receiving the product sent by the user. If it meets the scope of free warranty, we are responsible for bearing the repair and shipping costs; If it does not fall within the scope of free warranty, the user can choose to have us return the original product or pay for repairs. We will charge corresponding repair and shipping costs based on the specific problem.
4.The User needs to pay the shipping fee in advance, and this part of the cost is based on the principle of fault party paying.
5.The User is responsible for address errors, additional delivery fees, labor costs, and delivery lost.